Reference

What 5dime's Legal Terms Mean for Your Account

Our terms exist to keep your account secure and set clear expectations on both sides — what we commit to and what we ask of you.

State-dependent accessAccount data handled securelyPayPal, Venmo, Play+ under our payment policyClear contact path for policy questionsTerms apply where local law permits
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5dime What 5dime's Legal Terms Mean for Your Account
POLICY CONTACT PATHS

Reach Us With Legal or Account Questions

Live Chat Open the chat widget from your account dashboard to reach a support agent directly. Use this path for account-specific policy questions that need a fast response.
Email Support Send detailed policy inquiries, data requests, or terms clarifications to our support email. We respond to written requests and keep a record of your communication.
Account Help Center Your account settings page hosts links to current terms, privacy policy, and cookie preferences. Start there before reaching out — most policy answers are documented at that path.
SECURITY AND DATA HANDLING

How We Protect Your Account and Policy Rights

Data Retention

We keep account and transaction data — including PayPal, Venmo, and Play+ activity — only as long as state regulatory requirements or active account status demand. You can request a summary of what we hold.

Cookie Controls

Our cookie banner lets you adjust non-essential tracking on your first visit. You can revisit those preferences at any time through the privacy link at the bottom of any page on your browser or mobile device.

Account Security

We use SSL encryption on every account page and require identity verification before processing withdrawals. Verification steps appear in your account dashboard once a withdrawal request is submitted.

Right to Request Changes

You have the right to request correction or deletion of personal data we hold, subject to state law and any retention obligations. Contact support via live chat or email with your account ID to start that process.

Common Policy Questions From Our Account Holders

These are the questions we actually get from people reading through our terms. If yours isn't here, live chat and email are both open for policy follow-up.

Access depends on state law. We operate where local law permits online wagering. Check your state's current rules before opening or funding an account — eligibility is not uniform across all states.

We log transaction references, timestamps, and amounts for PayPal and Venmo activity. We do not store your PayPal or Venmo credentials. Data is retained per applicable state requirements and our privacy policy.

Reach out via live chat or email with your account ID and a written data-access request. We'll confirm what we hold and send it to your registered email address within the timeframe state law requires.

Closing your account triggers our data-retention schedule. Some records — including transaction history from Play+ and payment activity — may be kept as long as state regulatory obligations require, even after closure.

Updated terms are posted at this URL with a revised date. Continued use of your account after a change is posted counts as acceptance. If you disagree, contact support and close your account before your next login session.

Start with live chat for a quick response. For formal disputes, email support with your account ID and a written description. We document all policy-related correspondence and follow up within a reasonable timeframe.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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